shipping & returns
How long does shipping usually take?
Your order will be processed within 24 hours. we will send you a tracking number, once we dispatched your package.
normally delivery time is 7-15 working days
In some cases delivery may take longer than stated due to security and customs clearance.
What shipping method do we use?
We use all kind of shipping Method like DHL, TNT, UPS, La Poste, etc to all countries, All countries are advised to provide us billing address for save delivery, otherwise we are not responsible for any lose items.
NOTE: Some of country are to pay the extra fee according to the package Order weight
return & exchange policy
Do you accept return/refund product?
We accept return/refund if only the product you purchase not as one we send to you,
return accepted within 7-14 days,
Return package should be well arranged, Please make sure the return item stay's in its original state,we only accept non damaged items. Buyers are to pay a return fee
Brighten Star Customer service ,we will always try our best to meet up the demands of all the customers. Whenever you are unhappy with it,just please kindly contact us,we are willing to help you solve it as soon as possible.
Here are the situations that you may meet：
Item not received it's Custom Office
1.Parcel seized by customs:
It is buyer’s duty for customs clearance in your Country. So, you should contact the customs office to take your parcel once the package is there. Please feel free to contact us If you need any documents to clear in customs services (such as invoice) .
2.Status of shipment stagnated for a long time:
If status of the parcel stagnated for a long time, we advise you to contact your local shipping agent to check it for you, at the same time, we will ask our shipping agent to figure out what happened to your parcel. You can keep in touch with us untill the parcel is delivered successfully.
Item not as described/Item sent to wrong address
You are encouraged to open the parcel to check the item once it is delivered to your house. You should contact us within 3 days if you are not satisfied with the item.
1.If the parcel is delivered unsuccessfully because of wrong address offered by buyer. We are not responsible for any loss caused
2. If the parcel is lost by the shipping company, we can resend the parcel to you or offer you a refund.
Return/refund for no reasons
If you want to return an item without any quality problem for exchange it is within 7 days once it is received, please email us with your order number entitled:
email@example.com. we will offer you the return address. But you are to pay the shipping fee.
Brighten Star will offer you the return address. But you are to pay the return shipping fee and 5% restocking fee will be reducted from your account.
Return/refund for quality problem
Please send us an email with your order number entitled if the item you received has any quality problem. such as: wrong color, wrong size, wrong style, and so on. It will be more persuasive if you attach a picture of the packing box containing the shipping information and a picture of the item you received in the email.
We will look into the case once we receive your email, then offer you some solutions.
1.If you want to return us any package it's within 7-14 days, Please keep the item in its original State, items have been used or washed is not allowed to return any more.
2.We will add notes to your order before package being returned, so please do not return the parcel before contacting us. Do pay attention you are supposed to pay the shipping fee and the 15% restocking fee,which will be deducted from your payment.
3. Please write down your order number and other important information we give at the form on a sale card then send them back together.
If you have any problem in understanding our return/refund policy, you can contact us by email, at firstname.lastname@example.org